1. General Provisions
These Terms of Service govern the use of sittersandtutors.com and the services provided by Individual Entrepreneur (IE) Svetlana Khavanova (the Agency). By using the website and ordering services, you (the Client) agree to these Terms.
2. Nature of Services
- The Agency provides services for searching and selecting domestic staff (nannies, governesses, housekeepers, tutors, etc.).
- The Agency acts solely as an intermediary between the Client and the Candidate.
- The Agency is not the employer of the Candidates.
3. Payment Terms
Before the selection process begins, the Client pays a prepayment of USD 240 (two hundred and forty). Payment is made in Russian rubles in an amount equivalent to USD 240 at the official exchange rate of the Central Bank of the Russian Federation (CBRF) on the date of payment.
After successful placement of a Candidate, the Client shall pay the Agency a commission of 50% (fifty percent) of the Candidate’s monthly salary, minus the previously paid prepayment of USD 240 (in RUB at the CBRF rate on the date the prepayment was made).
All payments are made as agreed with the Agency. The Client bears bank fees and transfer charges.
3.1. Commission Refund Conditions
The Agency’s commission is refundable only in exceptional cases and subject to documented proof. A refund is possible in the following situations:
- The Candidate selected by the Agency did not start work on the agreed date.
- The Candidate refused to continue within 3 calendar days after the start date (probation period).
- The Candidate provided knowingly false information (forged documents, misleading references, etc.).
- A technical error occurred or the commission was charged twice.
In all other cases, the commission is non‑refundable.
3.2. Alternative Guarantee
Instead of a refund, the Agency provides a replacement Candidate for a similar position within the warranty period specified in the contract.
To request a refund or replacement, the Client must submit a written application stating the reason and attaching supporting documents to the Agency’s email. Applications are reviewed within 10 business days.
4. Client Responsibility
- Provide the Agency with complete descriptions of the vacant position, candidate requirements, and the employment terms.
- No later than 3 business days after interviewing each candidate, make a hiring decision and inform the Agency by phone or in writing (by mail or electronic means).
- Employment relations between the Client and the Candidate are established directly and are governed by the law of the country where the Candidate will work.
6. Refunds
A prepayment of USD 240 is the minimum amount to reserve a manager’s service for candidate selection and is paid after the vacancy details are reviewed. The prepayment of USD 240 is non‑refundable.
To initiate a refund or replacement, the Client submits a written application with justification and supporting documents to the Agency’s email. The application is reviewed within 10 business days.
7. Confidentiality and Personal Data
By using the Website, the Client consents to the processing of personal data in accordance with our Privacy Policy. The Agency collects and uses only the data voluntarily provided by the Client via the contact form.
8. Changes to Terms
The Agency may amend these Terms. The updated version is published on the Website and takes effect upon posting.
9. Applicable Law
These Terms are governed by the laws of the Russian Federation. Disputes are resolved through negotiations, and if impossible — in court at the place of registration of the IE.
10. Contact Information
Individual Entrepreneur: Svetlana Khavanova
Email: info@sittersandtutors.com
Website: sittersandtutors.com
Taxpayer Identification Number (INN): 631936753858